Hotel Policies
Check In/Check Out
Check-in is 3PM and Check-out is 11AM. We are not able to allow for early check in or late check out as we are thoroughly cleaning and sanitizing all rooms and shared common spaces between guests.
At check-out, simply leave the keys in your room and ensure the front/back door of the building are closed behind you. They will lock automatically.
Invisible Service/Contact-less Check-in
Our standard policy for check-in is contact-less, with no on-site staff. We have worked diligently to ensure that the procedure is seamless and easy. If you would prefer in-person check-in, it is essential that your communicate that by requesting it at check out and we will do our best to honor your request but there is no guarantee we will be able to accommodate. Details for our invisible service can be found here.
Booking Policy
Reservations require a two-night minimum for weekends and major holidays. Weekday reservations may be booked for one night. If availability allows, a one night stay during the weekend may be arranged directly by calling to secure.
Cancellations & Refunds
We require full price of stay to confirm and secure your reservation. If you cancel prior to 30 days in advance of your reservation, full refund will be issued. Fewer than 30 days and a gift card will be issued for a future visit, within one year.
Security
We provide 24/7 security of our building via cameras mounted throughout the common areas of the building.
Accessibility
Our building is a 4-story walk up building and does not have elevator or handicap access.
Damage or Missing Items
Upon booking we require a credit card on hold for any damages or items that are missing at the conclusion of the guest’s stay. The guest authorizes Kelly Suites to charge the cost of repair of such damage or loss of such items caused by themselves, or any person for whom they are responsible. Such damage would include the cost of replacing damaged bedding or upholstery, fumigation if the guest smoke in a room, additional cleaning fee (any additional cleaning outside the normal daily service) which includes soiled mattress/upholstery, and/or damage to furniture, rugs, walls, and fixtures as well as replacing missing items such as bedding, towels, furnishings, kitchenware, etc.